Question 1

What is your minimum order quantity for free delivery?

Accepted Answer

We do not have a minimum order requirement for free delivery, so long as the delivery address is within 150 miles of our delivery service area.

Question 2

What types of products do you offer in the kitchen and bath category?

Accepted Answer

We wholesale kitchen sinks, kitchen faucets, vanity sinks, vanity faucets, bath tubs, shower systems, water filtration systems, waste disposers and related kitchen and bath accessories.

Question 3

What kitchen and bath brands do you carry?

Accepted Answer

We are an authorized wholesaler of the following brands:  Axor, Blanco, CECO, EWS, Goode & Abel, Hansgrohe, Huntington Brass, Kingmore, Kohler, Northstar, PROHS, Q, Sterling and WasteMaid.

Question 4

What is the lead time for order processing and delivery?

Accepted Answer

If we receive your order by 11:00 am, we can process and deliver your order the same day.  Orders received after 11:00 am will be delivered on the next business day.

Question 5

Do you offer volume discounts or special pricing for bulk orders?

Accepted Answer

Absolutely! Call us at (833) GO PROHS to speak with a customer success agent and we'll gladly talk you through our volume discount structure.

Question 6

How do I request a quote for a specific product or inquire about pricing?

Accepted Answer

You may fill out our Quote Request form online or simply contact us via audio or video call by clicking on the agent bubble you see on the bottom right corner of the screen.

Question 7

Do you offer product warranties?

Accepted Answer

Absolutely!  You can visit our Warranties Page to access warranty information for each of the brands we sell.

Question 8

Can you provide guidance on product selection based on specific design or functionality requirements?

Accepted Answer

Absolutely!  Our team members are very knowledgeable about the products we sell and can listen to your project needs and recommend the appropriate solutions and products.

Question 9

Are there any specific maintenance or care instructions for your products?

Accepted Answer

Yes, you may visit our Care & Cleaning Guides page for care and maintenance information.

Question 10

Do you have a return or exchange policy for defective or damaged items?

Accepted Answer

Yes. To learn more about our return or exchange policy for damaged or defective items, please click here.

Question 11

Can I request a catalog or product brochure?

Accepted Answer

Absolutely!  You may easily request a printed catalog be sent to you by filling out our Catalog Request form here.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, including American Express, Mastercard and Visa.  We can also invoice with a Net 15 term for established customers.  We also offer installment credit card payments via one of our BNPL (Buy Now, Pay Later) platform partners.  Learn more about BNPL here.

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